Case Management and Life Skills Coordinator- Regular Regular Full-Time/Part-Time

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community

PROGRAM: Goodacre Place Supportive Housing

POSITION: Case Management and Life Skills Coordinator

JOB TYPE: Regular Part Time or Full time (24-40 hours)

JOB POSTING #: JP-029-2026

WORK HOURS AND SCHEDULE: Shifts are typically 8 hours per day and 24-40 hours per week.

DATE POSTED: June 27, 2026

CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE: As soon as possible.

SALARY RANGE: 64,480-$68,640 per year (Compensations are prorated based on your regularly scheduled weekly hours, with full-time equivalent based on a 40-hour workweek)

NO: OF POSITIONS: 01

PROGRAM SUMMARY:

Goodacre Place Supportive Housing is a 22-unit supportive housing program with a 12-bed emergency shelter that provides both long-term housing and short-term emergency accommodation for individuals experiencing or at risk of homelessness.

SCSA has a long history of supporting people experiencing housing instability. Building on our previous shelter operations at Broadway Place, our team is passionate about helping participants and guests find stability, safety, and belonging. Through our partnership with BC Housing, we provide shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources. Our goal is to help individuals move toward greater independence while feeling respected, supported, and at home.

Goodacre Place works closely with community partners, healthcare providers, Indigenous organizations, and social service agencies to ensure participants have access to the supports they need to thrive.

POSITION SUMMARY:

Reporting to the Site Manager, the Case Management & Life Skills Coordinator is a key member of the HEART (Homeless Encampment Action Response Team) and HEARTH (Homeless Encampment Action Response Temporary Housing) program. The position provides intensive, person-centered case management and life skills support to shelter guests and individuals experiencing homelessness, including those living in encampments, to promote stability, independence, and successful transitions into temporary, supportive, or permanent housing.

Working within a trauma-informed, culturally safe, participant-centered, and harm reduction framework, the coordinator conducts comprehensive assessments, develops individualized case plans, coordinates services, and provides ongoing life skills coaching and advocacy. Through regular one-on-one meetings, the coordinator supports participants in achieving their goals, addressing barriers, building independence, and accessing the services and resources needed to improve their overall well-being and housing stability.

The coordinator works collaboratively with the Shelter Supervisor/Site Manager, Harm Reduction Coordinator, Homeless Prevention Program Coordinator, Shelter Support Workers, BC Housing, Indigenous organizations, healthcare providers, and other community partners to ensure coordinated, participant-centered service delivery. While the position has no formal supervisory responsibilities, it provides functional leadership and guidance to frontline staff regarding participant care plans, coordinated interventions, and continuity of care.

REPORTING RELATIONSHIPS:

• Reports To: Site Manager, Goodacre Place
• Direct Reports: However, the Coordinator works closely with the Supervisor/Site Manager as a member of the leadership team and collaborates with frontline staff to coordinate client services. The coordinator provides functional guidance and direction to frontline staff regarding client case plans, service delivery, and follow-up to ensure consistent, client-centered support.

RESPONSIBILITIES:

1. Case Management & Client Support

• Conduct comprehensive client assessments, including strengths, needs, risks, and barriers.
• Develop individualized case management plans with clients using person-centered, strengths-based approaches.
• Meet regularly with clients to review goals, monitor progress, identify challenges, and revise case plans as needed.
• Provide intensive one-on-one support, coaching, and advocacy to help clients achieve greater stability and independence.
• Coordinate client care through ongoing communication with internal staff and external service providers.
• Maintain regular contact with clients throughout their shelter stay and transition into housing.
• Ensure continuity of care by facilitating warm referrals and coordinated service planning
• Maintain accurate, timely, and confidential case notes and client documentation.

2. Life Skills Development

• Support clients in developing the practical skills necessary for successful independent living, including:
• Budgeting and financial management
• Meal planning, nutrition, and cooking
• Personal hygiene and self-care
• Household cleaning, organization, and laundry
• Time management and appointment scheduling
• Transportation planning
• Communication, healthy relationships, and conflict resolution
• Tenant responsibilities and housing maintenance
• Provide individualized coaching and facilitate life skills education through one-on-one and group sessions.
• Encourage client self-determination, resilience, and confidence in achieving personal goals.

3. Service Coordination & System Navigation

• Coordinate referrals and facilitate access to:
• Primary health care
• Mental health and substance use services
• Indigenous cultural and community supports
• Income assistance and disability supports
• Employment, education, and vocational programs
• Legal, financial, and community services
• Advocate with service providers to reduce barriers and improve client access to appropriate supports.
• Work collaboratively with multidisciplinary teams to coordinate integrated service plans.

4. Shelter & Housing Transition Support

• Build trusting, respectful, and professional relationships with shelter guests.
• Support clients in transitioning from encampments into shelter and from shelter into temporary, supportive, or permanent housing.
• Collaborate closely with the Homeless Prevention Program Coordinator regarding housing plans, applications, rent supplements, and housing resources.
• Participate in case conferences and multidisciplinary meetings to coordinate client care.
• Support crisis intervention and de-escalation in collaboration with the shelter team.
• Promote a safe, welcoming, inclusive, and trauma-informed shelter environment.

5. Outreach & Community Collaboration

• Conduct outreach to individuals experiencing homelessness, including those living in encampments.
• Build trusting relationships that encourage engagement with shelter and support services.
• Provide information about available housing, health, and community resources.
• Represent the shelter program at Coordinated Access, Vulnerability Assessment Tool (VAT) processes, case conferences, and other collaborative planning tables.
• Develop and maintain positive working relationships with BC Housing, Indigenous organizations, healthcare providers, and community partners.

6. Documentation, Data & Program Quality

• Maintain confidential client records in accordance with organizational policies and privacy legislation.
• Complete required reports, statistics, and outcome tracking in a timely manner.
• Enter and maintain client information in HIFIS and other designated data management systems.
• Monitor program outcomes and contribute to continuous quality improvement initiatives.
• Support program evaluation, accreditation, and reporting requirements.

QUALIFICATIONS:

1. Education & Experience

• Diploma or Bachelor’s degree in Social Work, Human Services, Community Support, Psychology, Mental Health & Addictions, Child & Youth Care, or a related field; or an equivalent combination of education, training, and experience.
• Minimum of two (2) years' experience providing case management, housing support, outreach, homelessness services, supportive housing, mental health, addictions, or related community-based services.
• Demonstrated experience working with individuals experiencing homelessness, complex trauma, mental health challenges, substance use, and multiple barriers to housing stability.
• Experience developing individualized service plans, coordinating community resources, and supporting participants in achieving personal goals.

2. Knowledge

• Demonstrated knowledge of person-centered case management, Housing First principles, strengths-based practice, trauma-informed care, harm reduction, motivational interviewing, and recovery-oriented approaches.
• Knowledge of BC Housing programs, Coordinated Access, HIFIS, Vulnerability Assessment Tools (VAT), and community resources is considered an asset.
• Understanding of Indigenous cultural safety, reconciliation, the impacts of colonization and intergenerational trauma, and culturally responsive service delivery.
• Knowledge of applicable legislation, privacy requirements, and professional documentation standards.

SKILLS AND ABILITIES:

1. Case Management & Client Support

• Strong knowledge of case management, including assessment, individualized case planning, goal setting, progress monitoring, and service coordination.

• Ability to build trusting relationships and support individuals experiencing homelessness, substance use, mental health challenges, and other complex needs.

• Knowledge of trauma-informed, culturally safe, person-centered, and harm reduction practices.

• Ability to coach clients in developing life skills, independence, and housing stability.

2. Crisis Intervention & Problem Solving

• Ability to remain calm and exercise sound judgment in crisis situations.

• Strong conflict resolution, de-escalation, risk assessment, and problem-solving skills.

• Ability to maintain professional boundaries and respond ethically to complex situations.

3. Collaboration & Communication

• Ability to work collaboratively with clients, frontline staff, BC Housing, Indigenous organizations, healthcare providers, and community partners.

• Strong interpersonal, communication, advocacy, and systems navigation skills.

• Ability to provide functional guidance to frontline staff regarding client case plans and coordinated service delivery.

4. Organization & Technical Skills

• Strong organizational, time management, and documentation skills.

• Ability to manage multiple client files while maintaining confidentiality and accurate records.

• Proficiency with Microsoft Office and electronic case management systems (e.g., HIFIS).

• Ability to work independently and collaboratively while contributing to continuous program improvement.

5. Current or willingness to obtain:

• First Aid & CPR Certification

• Non-Violent Crisis Intervention (NVCI)

• Naloxone Administration Training

ADDITIONAL REQUIREMENTS:

• Must be legally authorized to work in Canada
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check
• Possess a valid Class 5 Driver’s License.

BENEFITS:

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Personal days and paid vacation entitlement.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: June 2026

ID: JD-2026-011