Senior Maintenance Technician – Residential Portfolio

Most maintenance techs clock in, knock out a work order, and clock out. That's fine. But that's not who we're looking for.

We're looking for the person who fixes the leaky faucet - and tightens the wobbly cabinet handle while they're at it. The person who doesn't shrug and say "I don't know" - they say "let me figure this out." And when a newer tech is stumped, they pull them aside and show them how it's done.

Smartland is hiring a Senior Maintenance Technician who genuinely loves solving problems, takes real pride in their work, treats every unit like it's their own home - and is ready to lead a small team doing the same.

If you get a little fired up when something's broken and you can't walk away until it's right - keep reading.

This Role Is for You If...

• You've got 5+ years of hands-on residential or multifamily maintenance experience - enough to be dangerous with a wrench, and enough hard-earned judgment to lead others
• You've supervised or mentored other techs before - you know how to assign work, hold people accountable, and bring out the best in your crew without micromanaging
• You think outside the box when the parts store is closed and a tenant's heat is out - you find a way, safely, and follow up in the morning
• You take pride in doing it right the first time - cutting corners makes you cringe, and you won't let your team cut them either
• You don't need someone looking over your shoulder - hand you a work order list and you'll triage, delegate, execute, and document without being asked
• You treat tenants with respect - you knock, you introduce yourself, you explain what you're doing, and you clean up when you're done
• You want to actually build a career, not just collect a paycheck

This Role Is NOT for You If...

• You do the bare minimum and call it a day
• You disappear when the on-call phone rings
• You need to be told twice
• You think "that's not my job" when something needs doing
• You leave a mess behind or treat a tenant's home like a job site
• You've never led anyone and aren't ready to start

What You'll Actually Do

You'll be the person tenants are relieved to see at their door - and the person your team looks to when things get complicated. You'll lead 1-2 technicians across our portfolio of homes and apartments, keeping work moving, standards high, and your crew sharp.

Day to day, you'll:

• Lead and coordinate 1-2 maintenance techs - assigning work orders, setting daily priorities, and making sure nothing falls through the cracks
• Tackle service requests and emergency repairs - plumbing, electrical, HVAC, appliances, carpentry, you name it
• Complete unit turns on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast
• Perform inspections and preventive maintenance so small problems don't become big ones
• Assist with exterior repairs and maintenance as needed (candidates with exterior experience - we'd especially love to hear from you)
• Document everything in AppFolio - work order notes, photos, parts used - and make sure your team does the same
• Mentor junior techs, answer their questions, and help them grow - you remember what it was like to be new
• Coordinate with vendors when specialty work is needed and communicate professionally with residents and staff

What You Bring

• 5+ years in residential or multifamily maintenance
• Experience leading, supervising, or mentoring other techs - even informally
• Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them
• Exterior maintenance experience is a big plus
• A valid driver's license with a clean record
• Your own basic tools and comfort using mobile apps for work orders
• The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather
• A positive attitude that tenants and teammates actually want to be around

What You Get

This isn't a dead-end gig. We invest in people who invest in the work.

• $28–$32/hr based on experience
• Medical, dental, and vision insurance
• PTO + paid holidays
• A real career path: Senior Tech → Supervisor -> Director. We promote from within and want to help you get there.

Schedule

• Full-time, Monday through Friday
• Rotating on-call (evenings/weekends) - because emergencies don't wait, and neither do you
• Travel between properties in your company vehicle