Campus Support Specialist

recurring trends to inform continuous improvement of student technology

Summary of Responsibilities:

The Campus Support Specialist is responsible for supporting and maintaining all campus technology and event-related systems. This role plays a critical part in ensuring a seamless technological experience across campus environments, including learning studios, labs, meeting rooms, and event spaces. It exists to uphold Highlands College’s commitment to excellence in education and operations by proactively supporting technology that empowers students, faculty, and teammates.

Specific Duties and Responsibilities:

• Maintain and troubleshoot campus technologies across various environments including learning studios, labs, residence halls, and meeting spaces.
• Provide on-site support for technology during college events and pillar gatherings.
• Ensure all technology setups (e.g., projectors, displays, conferencing tools) are fully functional and optimized for use.
• Assist with regular inspection and maintenance of deployed equipment to prevent downtime.
• Collaborate with team members from Technology Solutions and Educational Technology to ensure smooth operation of systems.
• Respond to and resolve support requests related to campus technology in a timely and professional manner.
• Set up and tear down technology for events as needed.
• Maintain accurate documentation and inventory of hardware used in campus spaces.
• Train teammates and students on the proper use of supported technology when needed.

Other Duties

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Influence others by providing clear guidance and modeling excellence in support and service.
• Collaborate with campus leaders and teams to prioritize and resolve technical needs.
• Communicate solutions clearly and effectively, adapting communication to suit the audience.
• Recognize and celebrate milestones in project completions and problem resolutions.

Qualifications

Personal Characteristics:

• Energetic and proactive, with a servant-leader mindset.
• Patient and calm under pressure, with a solutions-oriented approach.
• Encourages and supports collaboration among teams.

Essential Traits:

• Strong attention to detail.
• Customer service focused.
• Technical curiosity and willingness to learn.

Abilities & Skills:

• Must demonstrate a high level of customer service.
• Able to diagnose and resolve technical issues independently.
• Ability to communicate complex technical concepts clearly.
• Comfortable lifting equipment and working in event-style setups.

Knowledge:

• Strong understanding of QSYS Designer, Crestron, and Dante.
• Familiarity with AV systems, wireless presentation devices, and M365 suite.
• Understanding of instructional technologies and campus infrastructure.

Education:

• Associate degree required; bachelor’s degree in a technology-related field preferred.
• Technical certifications are a plus (e.g., CompTIA, AVIXA) or a willingness to obtain.

Experience:

• Minimum 1–2 years of experience in technology support or campus-based technical roles.
• Experience supporting events or working in a higher education environment is a plus.

Extent of Public Contact:

• High – Interacts with teammates, students, and partner organizations.

Physical Demands:

• Ability to lift up to 50 lbs. without assistance.
• Ability to stand, stoop, kneel, and crawl during equipment setup.
• Must be able to travel between buildings on campus.

Direct Reports:

• N/A

Specific Duties and Responsibilities:

Serve on the front lines of the Technology Help Desk, responding to
technical issues with urgency, clarity, and care to minimize disruption to
teammate workflow and student learning.

Provide support for core academic and administrative platforms, including
Microsoft 365; enterprise student systems (Student Information System and
Student Portal, Reach CRM, Apply, Succeed, Engage, and Portfolio); and
instructional tools such as Respondus, Turnitin, and VitalSource.

Collaborate with Technology Solutions teammates to ensure proactive
maintenance and support of all student-facing hardware and software.

Maintain clear and accurate records of support tickets, resolutions, and
recurring trends to inform continuous improvement of student technology
services.

Develop and share clear, user-friendly documentation or training
resources when common student issues emerge, supporting teammate and
student independence and effective technology use.

Engage teammates and students with professionalism, respect, integrity,
and Christ-like character in every interaction.

Support for teammate and student devices in alignment with established
device management systems, security standards, and college policies.
Other Duties

Participate in ministry at Church of the Highlands and Highlands College by
leading small groups.

Affirm and uphold the Statement of Faith and the Core Values and DNA of the
College, exemplifying all by word and lifestyle.

Provide technical expertise to other team members and departments.

Influence outcomes by recommending improvements based on data and systems
knowledge.

Collaborate on cross-functional projects that enhance the technology
environment college-wide.
Qualifications
Personal Characteristics

Demonstrates a genuine interest in supporting students and enabling their
success through proactive, solution-focused interactions.

Positive, composed, and flexible under pressure or ambiguity.

Strong sense of ownership and a desire to grow both personally and
professionally.

Models a servant-hearted mindset and Christ-centered values.
Essential Traits

Customer-foc
Reliable and self-motivated

Attention to detail

Teachable with a growth mindset
Abilities & Skills

Clearly communicate technical processes and solutions in simple language.

Diagnose and resolve basic hardware/software problems with efficiency.

Manage multiple tasks and maintain composure in fast-paced
environments.student independence and effective technology use.

Engage teammates and students with professionalism, respect, integrity,
and Christ-like character in every interaction.

Support for teammate and student devices in alignment with established
device management systems, security standards, and college policies.
Other Duties

Participate in ministry at Church of the Highlands and Highlands College by
leading small groups.

Affirm and uphold the Statement of Faith and the Core Values and DNA of the
College, exemplifying all by word and lifestyle.

Provide technical expertise to other team members and departments.

Influence outcomes by recommending improvements based on data and systems
knowledge.

Collaborate on cross-functional projects that enhance the technology
environment college-wide.
Qualifications
Personal Characteristics

Demonstrates a genuine interest in supporting students and enabling their
success through proactive, solution-focused interactions.

Positive, composed, and flexible under pressure or ambiguity.

Strong sense of ownership and a desire to grow both personally and
professionally.

Models a servant-hearted mindset and Christ-centered values.
Essential Traits

Customer-focused

Reliable and self-motivated

Attention to detail

Teachable with a growth mindset
Abilities & Skills

Clearly communicate technical processes and solutions in simple language.

Diagnose and resolve basic hardware/software problems with efficiency.

Manage multiple tasks and maintain composure in fast-paced
environments.

Work independently while collaborating effectively with teammates.
Knowledge

Familiarity with Microsoft 365, Apple device configuration, and basic
troubleshooting.

Understanding of learning management systems and digital learning tools.

Working knowledge of safe data practices and responsible handling of
student information.
Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science,
Education, or a related field required.

Equivalent professional experience may be considered in place of a degree.
Experience

Prior experience with technology support or help desk preferred.

Experience working in an academic or hybrid IT environment is a plus.
Extent of Public Contact:

Medium – Interacts with teammates, students, and partner organizations.
Physical Demands:

Ability to lift 50 lbs. without assistance.

Ability to stand for long durations and move across campus sites.
Direct Reports:

N/A
Work independently while collaborating effectively with teammates.
Knowledge

Familiarity with Microsoft 365, Apple device configuration, and basic
troubleshooting.

Understanding of learning management systems and digital learning tools.

Working knowledge of safe data practices and responsible handling of
student information.
Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science,
Education, or a related field required.

Equivalent professional experience may be considered in place of a degree.
Experience

Prior experience with technology support or help desk preferred.

Experience working in an academic or hybrid IT environment is a plus.
Extent of Public Contact:

Medium – Interacts with teammates, students, and partner organizations.
Physical Demands:

Ability to lift 50 lbs. without assistance.

Ability to stand for long durations and move across campus sites.
Direct Reports: