POS Service Analyst

FoodTec Solutions is an established restaurant technology company headquartered in Needham, MA, providing integrated solutions for point-of-sale, online ordering, loyalty, marketing, kitchen operations, reporting, and more.

POS Solutions, FoodTec's Premium Partner based in Thessaloniki, is seeking a customer-focused, operations-minded Restaurant POS Service Analyst to join our Professional Services team.

This role is ideal for someone who understands restaurant operations and enjoys working directly with customers to help them implement, configure, support, and improve the systems that power their business.

We are looking for someone who can talk to restaurant operators, understand what they are trying to accomplish, guide them through system changes, support on-boarding and go-lives, help with menu and configuration work, and coordinate clearly with internal teams.

This is a strong fit for candidates with backgrounds in restaurant management, restaurant operations, restaurant technology, POS support, customer on-boarding, hospitality software support, implementation, or client training.

What Youll Do:

• Serve as a day-to-day point of contact for new and existing FoodTec customers
• Support customer communication through phone, email, and remote sessions
• Guide restaurant clients through onboarding, go-live support, and early adoption of FoodTec systems
• Train customers on system features, workflows, and best practices
• Help customers understand and use core FoodTec solutions including restaurant POS, menu configuration, online ordering, loyalty, marketing, and other platform features
• Gather and manage discovery details needed for menu setup, menu UI configuration, and related implementation work
• Help customers leverage upgrades, new features, and system enhancements to improve operational efficiency
• Set and manage expectations around project scope, deliverables, timelines, and next steps
• Coordinate with managers and teammates to schedule work, maintain momentum, and keep projects moving
• Support software updates, migrations, deployment tasks, and related customer-facing service projects
• Document customer needs clearly and ensure information is communicated internally in a useful, actionable way
• Participate in special projects and continuous improvement efforts within Professional Services

What Makes Someone Successful in This Role:

• Strong customer communication and relationship-building skills
• Ability to understand restaurant urgency and operational impact
• Ability to ask good questions, uncover the real issue, and document it clearly
• Comfortable guiding customers through change, training, and new system functionality
• Organized and dependable with strong follow-through
• Able to balance multiple priorities in a fast-paced service environment
• Strong judgment, professionalism, and ownership mindset
• Comfortable learning and working across multiple connected restaurant technology solutions

Required Qualifications:

• Experience in restaurant operations, restaurant management, hospitality technology support, customer on-boarding, implementation, or a related customer-facing role
• Experience with restaurant menus, menu setup, modifiers, or implementation-related discovery
• Strong communication skills (verbal and written).
• Strong organizational skills and ability to manage multiple active tasks or projects
• Proficiency with Microsoft Excel, Word, and PowerPoint
• Ability to work independently while coordinating effectively with a team

Preferred Qualifications:

• Experience with restaurant POS systems or hospitality software
• Experience supporting go-lives, on-boarding, implementation, or rollout projects
• Experience training restaurant staff or end users on systems and workflows
• Familiarity with online ordering, loyalty, email marketing, or other restaurant technology tools
• Experience in multi-unit restaurant environments
• Degree in hospitality, business, or technology (or equivalent hands-on experience).
• Basic familiarity with HTML or design tools is a plus

What This Role Is Not:

This role is not primarily a desktop support, networking, hardware repair, or generic IT help desk position. While technical comfort is important, success in this role depends more on restaurant operations understanding, customer interaction, training, implementation support, menu/configuration work, organization, and ownership.

* Δήλωση Προστασίας Προσωπικών Δεδομένων / Privacy Statement POS Solutions

Following the CV screening process, only candidates who meet the role requirements will be contacted to arrange an interview. Thank you for applying.