Front Desk Manager

Located in the heart of downtown Bakersfield, the Padre Hotel is a distinctive destination known for its historic character, vibrant atmosphere, and memorable hospitality. Combining timeless charm with a modern spirit, the Padre offers guests a unique experience through its accommodations, dining, and special events. We are looking for a dedicated full-time Front Desk Manager to lead our front desk team and help create a welcoming and memorable experience for every guest.

About the Front Desk Manager:

The Front Desk Manager oversees the daily operations of the front desk, ensuring efficient service, consistent operating standards, and a positive guest experience. This hands-on leadership role is responsible for developing and motivating the front desk team, resolving guest concerns, coordinating with other departments, and supporting the hotel's operational and financial goals.

What You’ll Be Doing:

• Lead, supervise, and support front desk team members to ensure efficient operations and exceptional guest service.
• Recruit, hire, train, coach, and develop employees; manage scheduling, performance reviews, and disciplinary matters as needed.
• Maintain and enforce operating standards, policies, and procedures while identifying opportunities to improve service and efficiency.
• Remain visible and engaged during key operating hours, assisting with check-in, check-out, reservations, and other front desk functions as needed.
• Respond to guest questions, requests, and complaints promptly and professionally, ensuring appropriate follow-up and resolution.
• Coordinate with housekeeping, maintenance, and other departments to communicate room status, guest needs, and operational priorities.
• Oversee daily front desk procedures, including room status reporting, cashier reports, bank reconciliation, deposits, and key control.
• Support guest recognition and service initiatives that encourage guest satisfaction, loyalty, and repeat business.
• Conduct regular department meetings and daily team lineups to communicate updates, expectations, and service priorities.
• Maintain accurate employee training records and ensure team members are knowledgeable about hotel amenities, services, meeting spaces, and venue hours.
• Perform other duties as assigned.

What We’re Looking For:

• Strong leadership and interpersonal skills, with the ability to motivate a team and maintain a positive work environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities, including the ability to handle difficult guest situations professionally.
• Ability to manage multiple priorities and remain composed in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate operational and financial records.
• Ability to work collaboratively with other departments to ensure a seamless guest experience.
• Flexible availability to work days, evenings, weekends, and holidays as required.

Education & Experience:

• High school diploma or equivalent required.
• At least two years of hotel experience required.
• Previous supervisory or front desk leadership experience preferred.

Why Join Padre Hotel?

We believe exceptional hospitality starts with exceptional people. We offer competitive wages, supportive and attentive management, and benefits that include:

• Competitive Pay: $25.00-$27.00 per hour depending on experience

• Paid time off (PTO)
• Sick time available after 90 days of employment
• Access to an Employee Assistance Program (EAP)
• Health, dental, and vision insurance
• Friends and Family discounts at all sister properties throughout California and Arizona

If you love hospitality, enjoy leading a team, and know how to make guests feel at home, we’d love to meet you! Please respond to our ad today with your resume and be sure to complete our application!

The Padre Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Padre Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.