Infor
Posted Today
Customer Success Executive (French Market)
BarcelonaHybridFull-time
AI Summary
Manages a portfolio of French-speaking enterprise customers, driving onboarding, adoption, value realization, retention and growth of Infor software solutions. Acts as trusted advisor and monitors customer health through success plans and reporting.
About this role
As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.
You will serve as a trusted partner, driving customer engagement, value realization, retention, and long-term success. Working closely with both customers and internal teams, you will ensure customers receive maximum value from their partnership with Infor.
Key Responsibilities
Customer Success & Adoption
- Manage a portfolio of French-speaking customers and develop strong customer relationships.
- Lead customer onboarding and adoption activities to accelerate value realization.
- Create and execute success plans aligned to customer goals and business priorities.
- Provide proactive guidance and recommendations to support customer success.
- Monitor customer health and engagement to identify risks and opportunities.
Relationship Management
- Build and maintain relationships with key customer stakeholders.
- Facilitate regular customer reviews and success discussions.
- Collaborate with internal teams to coordinate customer support and issue resolution.
- Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.
Retention & Business Growth
- Support renewal and retention activities through strong customer engagement and value delivery.
- Identify opportunities to improve customer adoption and expand the use of Infor solutions.
- Share customer feedback and insights to support continuous improvement initiatives.
Data & Insights
- Use customer success platforms and reporting tools to monitor customer engagement and success metrics.
- Maintain accurate customer records and account plans.
- Leverage data to prioritize actions and improve customer outcomes.
Skills, Knowledge & Expertise
- Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role.
- Proven ability to build relationships and manage multiple stakeholders.
- Strong communication and presentation skills.
- A collaborative and customer-centric approach.
- Strong problem-solving and organizational capabilities.
- Experience working within SaaS, ERP, or enterprise software environments is preferred.
Language Requirements
- Native-level French is required.
- Professional fluency in English is required.
- Additional European languages are considered an advantage.
Benefits
- You are passionate about helping customers achieve their goals.
- You build strong and lasting relationships based on trust.
- You are proactive and comfortable managing multiple priorities.
- You enjoy working in an international and collaborative environment.
- You are keen to learn new technologies and leverage AI-enabled tools to enhance customer engagement and business outcomes.
Skills
Account PlanningCRMCustomer Health MonitoringCustomer Success PlatformsEnterprise SoftwareERPOnboardingRenewal ManagementReporting ToolsSaaSSalesforceStakeholder Management