Business Analyst / Business Technology Consultant (Junior/ Senior/ Team Leader)

Role Overview:

This role covers end-to-end involvement in business analysis, system design, solution consulting, and project delivery support. Depending on experience level, you will contribute to requirement gathering, solution design, client advisory, and/or lead consulting engagements and teams.

Key Responsibilities:

1) Business Analysis & Requirement Gathering

• Collaborate with clients and stakeholders to understand business processes, challenges, and system requirements.
• Conduct workshops and interviews to gather functional and non-functional requirements.
• Analyze and document current workflows and systems to identify gaps and improvement opportunities.
• Define use cases, process flows (e.g., BPMN), and detailed business requirements.

2) Solution Design & System Analysis

• Translate business requirements into functional and technical specifications.
• Support or lead solution design, including system architecture, integration flows, and data models.
• Identify system integration requirements, data sources, and business rules.
• Ensure solutions align with scalability, performance, and security standards.
• Support evaluation of platforms, tools, and technology stacks.

3) Client Consulting & Advisory

• Act as a liaison between business stakeholders and technical delivery teams.
• Provide advisory support for digital transformation, system modernization, and enterprise IT solutions.
• Participate in solution presentations, proposals, and implementation planning.
• Ensure alignment between client expectations and delivered solutions.

4) Project Delivery & Collaboration

• Work closely with Project Managers, Developers, QA, DevOps, and Architects throughout the project lifecycle.
• Support system testing and User Acceptance Testing (UAT).
• Monitor project progress and identify risks related to scope, timeline, or solution design.
• Ensure smooth communication between business and technical teams.

5) Documentation & Knowledge Sharing

• Prepare and maintain business requirements documents, functional specifications, and solution design documents.
• Contribute to internal knowledge base and best practices.
• Support user training and onboarding during implementation and post-deployment phases.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, Business Information Technology, or related fields.
• Junior Level: Minimum 1+ year of experience in Business Analysis, IT Consulting, System Analysis, or related roles.
• Senior / Team Leader Level: Minimum 5+ years of experience in IT consulting, business analysis, system design, or enterprise solution delivery, with experience leading projects or teams preferred.
• Experience in Financial Services (especially mutual funds or investment-related projects) is a strong advantage.

Technical & Functional Skills:

• Strong understanding of software development lifecycle (SDLC)
• Experience in requirements engineering and system analysis
• Knowledge of API design, data modeling, and system integration concepts
• Familiarity with enterprise systems such as ERP, CRM, workflow, or document management systems (DMS)
• Understanding of cloud platforms (AWS, Azure, GCP) and modern architectures (microservices, serverless) is a plus
• Proficiency in tools such as Visio, draw.io, BPMN tools, Postman, Swagger, Confluence, and JIRA

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Detail-oriented, organized, and fast learner
• Ability to work independently and collaboratively in cross-functional teams
• Strong presentation and facilitation skills
• Good command of both Thai and English (spoken and written) is preferred

Preferred Experience:

• Financial services, investment, or mutual fund systems
• Enterprise digital transformation or system modernization projects
• Experience in IT consulting or system integrator environments