Brand Support (F/M/X) - Permanent

BarcelonaHybrid

AI Summary

Supports brand sellers during onboarding to Veepee's internal platforms, guides them through technical processes, and resolves technical issues related to catalog integration and flash sales campaigns.

About this role

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

📄 JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

🎯 TASKS

Reporting to the Lead Brand Support North, the responsibilities and duties are:

Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;

Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view;

Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;

Activity 4 : Resolve and assist sellers through technical problems;

Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;

Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;

Activity 7 : Closely follow the updates from our technical partners;

Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

👉 MUST HAVE skills

Experience on technical support;

Able to identify and analyse technical issues;

Experience on marketplace;

Good communication, logic and organisation skills;

Rigorous and proactive profile;

Able to identify and analyse technical issues;

English and fluent in German.

👉 NICE TO HAVE skills

Based in Barcelona

✅ BENEFITS

👉Variable bonus

👉Hybrid work model with the possibility to smartworking 2 days a week

👉Online language learning Platform

👉Intensive workday on Friday

👉Health Insurance

👉Holidays: 27 days

⚙️RECRUITMENT PROCESS

1️⃣HR interview

2️⃣Hiring Manager Interview

Skills

Back-office SystemsCatalog IntegrationDocumentation WritingEnglish LanguageGerman LanguageMarketplace OperationsProcess ImprovementTechnical SupportTechnical Troubleshooting

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