Technical Onboarding Coordinator

About the role

The Technical Onboarding Coordinator plays a critical role in ensuring the compliant, accurate and technically robust onboarding of heat network metering and monitoring systems across new and existing communal and district heat networks.

The role is responsible for taking a site from survey, mobilisation or client handover stage through to a fully understood and technically validated metering data arrangement. This includes identifying and mapping all relevant monitoring points, understanding the site’s data communications systems, validating the data analysis systems, confirming data quality and ensuring that metering data is made available to the correct data consumers.

The role supports the regulatory obligations of Insite Energy and Insite’s clients under the Heat Network (Metering and Billing) Regulations 2014, as amended, as well as upcoming compliance frameworks including the Heat Network Technical Assurance Scheme (HNTAS) and the Heat Network Metering and Monitoring Standard (MMS).

This is a technically focused role, combining metering knowledge, data systems understanding, onboarding discipline and regulatory awareness. The role supports the full lifecycle of heat network data onboarding, from initial review of existing metering arrangements through to platform configuration, data validation, internal handover and ongoing improvement of Insite’s metering and monitoring portfolio.

The successful candidate will ensure that metering data can be reliably collected, stored, validated, analysed and shared with internal and external stakeholders, including Data Analysis Systems, billing systems, energy management teams, client services teams and ESCo management functions.

Location and working hours:

• Monday to Friday 09:00 – 17:30
• Hybrid working model available with office space in London (Moorgate) or Peterborough (PE1) and home working for reporting and analysis duties.

Required skills and attributes:

Essential:

• Experience working with metering systems, data loggers, AMR systems, BMS interfaces, M Bus, wireless M Bus, LoRaWAN, APIs or SFTP data transfer arrangements.
• Understanding of how meter data is collected, stored, validated and used by billing, monitoring and reporting platforms.
• Ability to understand and document monitoring point arrangements across energy centres, substations, communal distribution networks, district distribution networks and consumer connections.
• Strong attention to detail and ability to manage multiple sites, actions and technical issues at the same time.

Desirable:

• Experience working with heat network billing platforms, energy management platforms, IoT platforms or data analysis systems; including data quality checks, reporting and KPI dashboards.
• Working knowledge of heat meters, electricity meters, water meters, gas meters, temperature sensors, pressure sensors and meter register data.
• Experience supporting mobilisation, onboarding, project handover or operational readiness within a utilities, building services, energy or metering environment.
• Engineering qualification, technical qualification or equivalent practical experience in mechanical, electrical, building services, metering or data systems.

Benefits:

• Salary: Competitive salary, based on knowledge, skills and experience.
• Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 100 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values:

Community

Innovation

Excellence

Sustainability

#LI-VF1