Shift Leader

As a Shift Leader at our Downtown St Louis store located at 1136 Washington Ave, St Louis MO 63101, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS: • Flexible part-time work schedules • Excellent training & mentorship • Pet insurance for your furry loved ones • Job stability with a rapidly growing and reputable company • Achievable growth/promotion opportunities • You get to work in a fun, exciting team environment • FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER? • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team • Support and work alongside the Cookie Crew • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices • Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE: • At least 1 year of working experience in a customer service focused role • Point of Sales systems experience • Outstanding communication, time management, and people skills • Outgoing/friendly/patient • Detail focused and results-oriented • Ability to lead-by-example and motivate others • Ability to lift up to 40 lbs. • Legally eligible to work in the United States • Must be 18 years or older to be employed • Must meet all standards for food safety set by Insomnia Cookies and local public health regulations, including HEP-A vaccination on first day of work or within 30 days of employment.

At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.

If you enjoy fast-paced environments, love working with people, and aren't afraid to roll up your sleeves, this is the role for you.

WHAT YOU'LL DO:

As the leader on duty, you will:

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.

Bake, package, and prepare orders while providing exceptional guest service.

Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.

Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.

Help maintain our standards for product quality, food safety, cleanliness, and speed of service.

Handle cash management, register accountability, and deposits.

Communicate important updates and partner with store leadership to keep the bakery operating at its best.

Jump in wherever needed to help your team succeed.

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment

Strong communication, organization, and problem-solving skills

Ability to thrive in a fast-paced, team-oriented environment

Positive attitude with a passion for delivering exceptional guest experiences

Must be 18 years of age or older

Ability to obtain any required food safety certifications applicable to the location

Ability to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements

This position regularly requires the ability to:

Stand and walk for extended periods of time (up to 8 hours per shift).

Frequently reach, bend, stoop, twist, kneel, and lift.

Lift, carry, push, and pull up to 30 pounds regularly.

Occasionally lift up to 50 pounds with assistance.

Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.

Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.

Safely operate kitchen equipment in accordance with company procedures.

Read order screens, recipes, and safety information.

Communicate effectively with guests and team members in a fast-paced environment.

Work Environment

This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Schedule Expectations

Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.