You’ll join Spotify’s Revenue Operations team, supporting the Order to Cash (O2C) process that underpins how we operate and grow our business globally. This team partners closely with Finance, Sales, and Product to ensure accuracy, efficiency, and a smooth customer experience. Your work will be highly visible, helping improve the systems and processes that keep Spotify running at scale.
What You'll Do
Review and support sales orders to ensure accuracy, compliance, and alignment with internal standards
Monitor key processes and service levels, helping the team stay on track and meet agreed timelines
Support manual processes and special projects as business needs evolve
Maintain and improve customer master data across systems, including account setup, updates, and data quality checks
Partner with cross-functional teams to improve workflows and address data issues impacting billing or collections
Support credit processes and workflows using internal tools
Handle urgent cases and escalations, partnering with leadership to resolve issues thoughtfully and efficiently
Contribute to reporting, metrics tracking, and insights that support decision-making
Identify opportunities to improve processes through automation or AI-driven solutions
Who You Are
You have 2+ years of experience in Revenue Operations, Accounts Receivable, Credit & Collections, Compliance, or a related Finance function
You are experienced working with ERP systems such as SAP, Oracle, or NetSuite
You are comfortable working with large datasets and have strong Excel skills
You know how to manage your time, prioritize tasks, and meet deadlines in a fast-moving environment
You communicate clearly and collaborate effectively across teams and stakeholders
You are detail-oriented and care about accuracy and data integrity
You are curious about improving processes and open to using automation or AI tools
You adapt well to change and are comfortable navigating evolving priorities
Where You'll Be
This role is based in New York City
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 2–3 times per week.
