Resident Service Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community. In this role you will support a 144-unit multifamily community, requiring strong resident engagement, sound judgment, and the ability to navigate complex resident needs with professionalism and compassion.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

ESSENTIAL JOB FUNCTIONS:

• Provide individualized assistance to residents through scheduled office hours, proactive outreach, needs assessments, referrals, and follow-up, including warm handoffs to appropriate service providers and specialists.
• Organize and promote resident activities, events, and communications, including monthly calendars and newsletters, to encourage engagement, social interaction, and a supportive community.
• Maintain accurate and confidential resident files, service logs, and incident reports; track resident needs, referrals, follow-up, and outcomes to support quarterly reporting and program evaluation.
• Prepare and submit required reporting and supporting files for external resident service provider monthly reporting and track program outcomes and resident service data for internal reporting platform.
• Act as a liaison between internal and external stakeholders to execute resident needs assessments, capture resident feedback, and facilitate referrals to services under NYCHA Social Services Plan.
• Advocate for residents by addressing barriers to service delivery and coordinating referrals to New York City, State and Federal public benefits and supportive services as well as those provided by local non profits.
• Assist residents with NYCHA Section 8 annual and interim recertification navigation, including access to NYCHA Self-Service Portal, scanning and uploading documents, and referrals to NYCHA or property management for program-specific questions and determinations.
• Build trusting relationships with residents from diverse backgrounds, including individuals who may be hesitant or reluctant to outreach efforts.
• Maintain professional boundaries, demonstrate emotional resilience, and utilize conflict resolution and de-escalation techniques when navigating challenging resident interactions, escalating sensitive or complex matters as appropriate.
• Partner with external stakeholders to connect residents to services and programming, including Rainbow Housing Assistance Corporation (resident services resources and specialists), NorthStar Engagement (supplemental resident engagement and assessment), Hudson Guild's Fulton Center (senior services and arts programming), Fulton Tenant Association board, and NYCHA, while coordinating closely with the rest of the Related Affordable Management team.

Anticipated Salary Range:

• $30.00 - $33.65 / hour
• Annual Performance Bonus
• This position is non-exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

WHY YOU’LL LOVE IT HERE

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Qualifications

• Bachelor’s degree in social work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• Ability to work a Tuesday–Saturday schedule, initially anticipated to be 9:00 a.m.–5:00 p.m., in Manhattan's Chelsea neighborhood, subject to operational and resident service needs.
• At least 2 years of experience in social service programs; experience in low-income communities strongly preferred.
• Bilingual proficiency in Spanish, Mandarin, or Cantonese strongly preferred.
• Excellent interpersonal communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems and ability to assist residents with online applications, digital resources, and technology-based services.
• Strong conflict resolution and de-escalation skills, with the emotional resilience to remain composed, compassionate, and assertive during challenging interactions.
• Ability to work independently, manage competing priorities, recognize when escalation is necessary, and collaborate effectively with internal teams and external partners.
• A strong passion for, delivery of quality services, and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

#RAJOBS

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Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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