AI Summary

Observer of guest experience in luxury hospitality, evaluating service quality and staff professionalism while documenting impressions and supporting reports.

About this role

Project Overview – An Exclusive Experience

Step into the world of luxury hospitality as a Mystery Guest and enjoy a unique, fully immersive hotel stay. This exclusive experience offers you the opportunity to enjoy premium services while discreetly evaluating every detail of the guest journey - from arrival to departure. Perfect for individuals who appreciate high standards, attention to detail, and refined environments.

What You’ll Experience

Book your stay directly through the hotel’s official website (room-only rate).
For select locations in the Netherlands, enjoy a more personalized touch by booking via phone and capturing the interaction.
Indulge in a carefully curated Dinner, Bed & Breakfast experience.

Throughout your stay, you will naturally experience and reflect on key moments, including:

A smooth and welcoming check-in
Relaxed bar service
A full dining experience in the restaurant
A dessert ordered via room service
A fresh and satisfying breakfast
Exploration of public spaces and overall ambiance

To enrich the experience, you’ll be accompanied by at least one guest, allowing you to observe interactions in a natural setting.

Your Role in the Experience

Immerse yourself as a genuine guest while discreetly observing service quality and staff professionalism

Introduce a simple, hypothetical dietary restriction to see how well the team accommodates guest needs

Capture moments through photos to support your reflections

Kindly decline any complimentary upgrades to maintain consistency across experiences

After Your Stay

Keep all itemized receipts from your stay and dining experiences

Share your detailed impressions through a structured report, along with photos

Upload receipts to receive full reimbursement for approved expenses

Who This Is Perfect For

Individuals who enjoy premium hospitality experiences

Naturally observant and detail-oriented personalities

Those who can blend in seamlessly while assessing service quality

Reliable and organized individuals who can complete reports accurately and on time

Skills

ReportingCommunicationOrganizationPhotographyAttention-to-detailObservationIntegrity