krg technology inc
Posted 2 months ago
IT Call centre support
AI Summary
Third‑person: Handles IT support calls, resets passwords, troubleshoots Windows/Outlook and network issues, uses Active Directory and ticketing tools, and escalates problems to resolve tickets independently.
About this role
IT Call centre support
Thanks for your time.
Kind Regards,
Sudhakaran M
Technical Recruiter
KRG Technologies Inc
Phone: 661 367 8000 Ext - 221 | Email: sudhakaran at krgtech.com
• Minimum 6 months to a year of IT call center experience
• Active Directory experience
• Password reset experience
• Ticketing System experience
• Windows/Outlook troubleshooting experience
• Remote Access experience
• Network connection troubleshooting experience
• Ability to actively seek a resolution for issue without assistance/think outside the box to aid in closing ticket in timely manner
• Escalation experience
• Professional attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.