Firstsource
Posted Today
International Voice Process
AI Summary
Handles US customer service calls as a voice process associate for an international BPO, supporting clients in healthcare, banking and insurance. Requires good communication and listening skills and willingness to work the US night shift.
About this role
International Voice Process
Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines and India, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries.
The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence
Skills:
Experience in International calling/e- mail writing added advantage/Good
Communication skills /Good listening and comprehension/Willingness to work in US Nightshift
Industry:
ITES/BPO Functional Area: Customer Service/ Call Centre/ BPO, IT Openings for International Voice process-US Shift-Chennai
Designation:
Customer Support Associate / Sr. Customer support Associate for US Voice process.
Job Information:
Senior Customer Service Associate / Customer Service Associate (Voice process)
Qualifications
Minimum qualification is +2 (Higher secondary)
Additional Information
Contact person: Malairajan T (HR)
Contact No: 8220501381
Address:
5th Floor, Block 4,
Bayline Infocity,
Navalur, Chennai 603109,
Bus Stop: AGS Cinemas.
Land mark: Next to Vivira Mall.
Map link: https://goo.gl/maps/EcaAba13ZEftN7au7