American Operations Corporation
Posted 4 months ago
Functional Support Administrator
AI Summary
Provides first-line operational and technical support for BMx client/server devices, workstations, and peripherals, including troubleshooting, installation, configuration, and sustainment. Works with Help Desk, system administrators, and cybersecurity personnel to resolve user issues and keep support systems available.
About this role
Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments. The FSA supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure.
FSAs work directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues, maintain operational device readiness, support account/access troubleshooting, and ensure operational support systems remain available. This role also supports operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination activities.
Within BMx, FSAs support operational continuity by ensuring maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments.
Requirements
Must possess DoD Secret Clearance.
Technical Skills
· Endpoint support
· Client/server troubleshooting
· Windows administration
· Device configuration
· User support
Certifications
Preferred:
· Security+
· Microsoft certifications
Experience
3+ years technical support experience.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability