Indrive
Posted 2 days ago
Customer Support Specialist
EgyptOn-siteFull-time
AI Summary
Handles customer phone, email and chat inquiries, resolving issues, processing returns and complaints, and keeping accurate records in the CRM system. Also forwards customer feedback to relevant departments.
About this role
To be added
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge & Expertise
- Excellent oral and written communication skills for both Arabic and English languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Skills
Chat SupportComplaint HandlingCRM SystemsEmail SupportMicrosoft OfficePhone SupportRecord KeepingReturns Processing