cargo-partner
Posted 5 months ago
Customer Service Sea Cargo Import
AI Summary
Handles sea cargo import operations for a logistics provider, coordinating shipments, documentation, and customer communication.
About this role
We provide a suite of comprehensive benefits to our employees:
We recognize good performances through:
Job Description
Create job files and issue reconciliation sheet after shipment completion.
Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.
Co-ordinate with customer/carrier/supplier and related department for import process.
Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.
Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc)
Take personal responsibilities for solving problem, To follows up request and / or problems that customer’s experience.
Check quality and accuracy of works to meet company standard and objectives.
Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.
Provide additional services beyond the call of duties.
As assigned by Team Leader / Manager.
Qualification
Bachelor degree with at least 2 years’ experience on Freight Forwarder
Solid knowledge in Sea cargo
Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.
Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).
Cargowise One know-how in related functions.
Fluent in English language.
Self-confident with positive attitude.
Strong negotiation skills.
Able to work under pressure.
Able to handle the conflict cases and have a strong resolution skill.
High Responsibility, flexibility and Discreetness.
Excellence on communication skill.