Customer Service Administrator

Mercer Landmark is seeking a full-time Customer Service Administrator to join our team in Celina, Ohio. This position plays an important role in supporting daily grain and feed operations while delivering exceptional service to our customers. The ideal candidate is organized, detail-oriented, customer-focused, and able to thrive in a fast-paced agricultural environment.

Position Summary

The Administrative Assistant is responsible for coordinating a variety of office and administrative functions, supporting grain operations, and working closely with swine customers regarding feed orders and billing. This position serves as a key point of contact for customers and helps ensure efficient day-to-day operations.

Essential Responsibilities

• Provide administrative support for daily office and operational activities.
• Coordinate appointments, maintain records, and assist with general office functions.
• Work closely with swine customers to process feed orders and manage billing inquiries.
• Assist with grain receiving activities, including grain probing and grading.
• Utilize company software systems, spreadsheets, databases, and reporting tools to enter, maintain, and analyze data.
• Manage email communications, calendars, and other office support functions.
• Deliver exceptional customer service by supporting patrons and helping meet their operational needs.
• Maintain accurate records and ensure timely and professional communication with customers and coworkers.

Qualifications

• High school diploma or GED required; additional education or related experience preferred.
• Valid driver's license with an insurable driving record.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and adapt to changing business needs.
• Strong verbal and written communication skills.
• Self-motivated with effective problem-solving abilities.
• Ability to interact professionally with customers and employees at all levels of the organization.
• Understanding of the seasonal demands of the agricultural industry and willingness to support business needs during peak periods.
• Commitment to providing outstanding customer service.

Benefits

Mercer Landmark offers a competitive compensation and benefits package, including:

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• Pension Plan
• 401(k) Retirement Plan
• Clothing Allowance
• Paid Time Off
• Paid Holidays
• Employee Bonus Program
• And More!

Join Mercer Landmark and become part of a team dedicated to serving agriculture, supporting local producers, and strengthening the communities we call home.