Customer Account Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

 

Job Summary

We are seeking a motivated and sales-oriented Customer Account Representative to build customer relationships, support account growth, and identify new business opportunities. This role is ideal for individuals who enjoy communicating with customers, understanding their needs, presenting solutions, and working toward measurable sales goals.

Responsibilities

• Build and maintain positive relationships with customers and accounts.
• Communicate with customers to understand their needs and preferences.
• Present products and services and recommend appropriate solutions.
• Identify opportunities to generate new business and expand existing accounts.
• Follow up with prospective and existing customers to support sales growth.
• Support customer retention and repeat business initiatives.
• Maintain accurate customer and account information.
• Track customer interactions, follow-ups, and sales opportunities.
• Collaborate with team members to achieve sales and account growth goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, outgoing, and customer-focused personality.
• Goal-oriented and motivated to achieve sales results.
• Strong relationship-building and persuasion abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, account support, retail, or hospitality is a plus but not required.

Additional Information

• Full-time employment
• Opportunities for professional growth and career advancement
• Ongoing training and skill development
• Supportive and collaborative team environment
• Opportunities to develop communication, customer relations, and problem-solving skills
• Performance-based growth opportunities
• Valuable experience within a growing branding organization