Assistant Manager - Global Network Development

Purpose of the function

A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process.

Commercial Responsibilities

Manage Agent Inquiry.

Ensure timely (within 2hours of ticket creation) response to agent inquiry.

Coordinate with product/pricing team to procure rates to create proposal for agent.

Follow-up with agent on response.

Maintain and monitor the response to create various performance matrices.

Keep GND manager and other stakeholders on any variations, both positive and negative.

Operational Responsibilities

Timely information to product team on business closure.

Ensure maintenance of data quality.

Highlight anticipated issues proactively.

Identify root cause and create action plan for resolution.

Sales Responsibilities

Enable Route development managers/GND Managers with data to promote more business with agents.

General Responsibilities

Acquire a thorough understanding of pattern of business from agents(VIP & System partners).

Anticipate and suggest scope of improvement.

Ensuring new wins by analyzing previous lost quotes.

Timely distribution of necessary reports to relevant stakeholders.

Timely escalations when needed.

Function / Market & Industry Knowledge

Knowledge and experience in customer experience management.

Understanding of pricing and various components that may influence proposal creation.

Knowledge of geography and orientation for essence of time.

Overall understanding of business processes and interdependencies.

Preferred: knowledge and experience in Continuous Improvement Process methodologies

Skills & Competencies

Ability to create/write quote requirements clearly for use by other employees.

Good communication and interpersonal skills – able to work effectively with individuals across all levels of the Company.

Proactive, meticulous and able to take good ownership of tasks assigned.

Possess good attention to details.

Strong execution and coordination skill.

Strong sense of responsibility and ownership.

Educational background / Work experience

Bachelors degree from reputed university.

Knowledge of working on various systems related to pricing platform

Must have experience of 3-4 years in logistics or freight forwarding industry.

Minimum 2 years of pricing experience

Language skills

Fluent in English (written and spoken)

Additional local language is an advantage

Rights and Authorities

Ensure that highest level of standards are maintained within GND request desk.

Any kind of non-adherence of resistance to be escalated to relevant internal or external stakeholders.

Any additional task, apart from mentioned in this document, to be highlighted to reporting manager

The scope of work of each employee includes the job description, but is not limited to it. Subject to an agreement with functional and disciplinary manager.